Shipping

You will be informed of shipping cost before you pay.  Shipping cost is automatically calculated when you finish selecting the products you will like to buy and is detailed on your order once you complete the registration form and according to the delivery address you registered. It should be noted that these costs correspond to Courrier companies with which we usually work with. Therefore, once you have loaded to your shopping cart all products you want to buy and according to the place of destination that has been marked to receive your orders when you register as a registered customer, shipping cost are automatically calculated.

We can use more than one box to do shipment. This does not affect shipping cost. 

Customs duties are not included. That depends on the destination country and they are charged to the receiver. Their amount is established by the law in force in the country where the shipment is received. ARTEMANOS SA is always working to improve its services. Cost and policies about shipping may vary without previous notification.

Shipping time depends on country destination. If you want more info or want to use another company for shipping, please you may contact a representative of Artemanos SA emailing to info@artemanos.com.py.

Processing time for Shippment 3 to 5 business days, if chosen products are available.

ARTEMANOS SA is not responsible for any damage due to a delivery delay that is not directly caused by us. Therefore, client should claim this kind of problems to the Shipping Company.

Orders are delivered to the destination designated by you freely. Therefore, Artemanos S.A. assumes no responsibility when delivery can not be done because wrong, false, inaccurate or incomplete information about delivery address.

For more information about your order, you should contact via email to info@artemanos.com.py and do not forget to put in the subject line of the message, your order number that was assigned and indicated in the email confirmation of purchase.

When you receive your order you must check if everything is in accordance with the request. If there is any discrepancy or issue with the order, you must contact Artemanos S.A. in email contact, leaving your personal data, order number and reflecting this in the matter. Within a maximum period of 10 calendar days Artemanos S.A. will contact you to solve the problem.

Returns

Returns will be accepted only if products have not been used. Have no damages. They have to remain the same way they been received, including labels or any other accessory they may contain. We do not accept damaged products by not using it correctly.

Client should contact us by email to info@artemanos.com.py within no later than 10 days from the delivery. The email should contain this information:

  • Order Number
  • Reason for returning the product
  • Product Code and Product Description

Client also should send the product with the original bill received. So we recommend taking a copy from the original bill for your control before send it back.

Cost of returning shipment will be charged to client and he will also be responsible for any damage or loss during shipment.